List of sub-processors
This policy has been updated and will become effective on January 31, 2023. For existing customers, we are providing you with notice of these changes in advance, which will take effect on March 27, 2023.
Our company is committed to protecting the personal data of our customers in compliance with the General Data Protection Regulation (GDPR). In order to provide our services, we may engage sub-processors to assist us in processing personal data on our behalf.
Scappman distinguishes 2 types of personal data:
- Personal data for communication with Scappman.
- Personal data in the Scappman portal.
Scappman works with partners that manage customers on the portal. Personal data of those customers is only accessible in the portal and will not be processed during communication with Scappman unless the partner communicates about them.
The following is a list of our current sub-processors, along with their processing activity, Personal data types, Data activity, scope, and location.
Personal data related with communication with Scappman
Entity name | Processing activity | Personal data types | Scope | Data activity | Location |
|---|---|---|---|---|---|
Microsoft | Cloud Service Provider, Email service Provider | First name, surname, email address, IP address | Every person that is communicating with Scappman or Patch my PC | Stored | US (Patch My PC), EEA (Scappman) |
Hubspot | CRM system | First name, surname, email address, Social media profile IDs/links | Every person that is communicating with Scappman (Sales, legal, IT,..) | Stored | Germany |
Front | Customer communication platform | First name, surname, email address | Every person that is communicating with Scappman or Patch my PC | Stored | US |
Method | First name, surname, email address, Social media profile IDs/links | Every person that is communicating with Scappman or Patch my PC | Stored | US | |
Calendly | Meeting scheduling system | First name, surname, email address | Every person that is booking meetings with Scappman or Patch my PC | Stored | US |
Docusign | Digital contract management system | First name, surname, email address | Personal data from persons receiving or signing/consulting legal documents. | Stored | US |
Tidio | Chat helpdesk tool | First name, surname, email address | Persons asking questions to our support team via chat. | Stored | EEA |
Teamleader | CRM, invoicing system | First name, surname, email address | Personal data can be stored on billing information | Stored | EEA |
Intuit | Accounting Software | First name, surname, email address | Personal data can be stored on billing information | Stored | US |
Yuki | Accounting Software | First name, surname, email address | Personal data can be stored on billing information | Stored | EEA |
Patch My PC LLC | Services & support | First name, surname, email address, Social media profile IDs/links | Every person that is communicating with Scappman or Patch my PC | Access | US |
Salesforce | Services & support | First name, surname, email address, Social media profile IDs/links | Every person that is communicating with Scappman or Patch my PC | Stored | US |
Personal data related with Scappman portal
Entity name | Processing activity | Personal data types | Scope | Data activity | Location |
|---|---|---|---|---|---|
Microsoft | Cloud Service Provider for Scappman portal | First name, surname, email address, IP address | Every Admin that can sign in the Scappman portal. | Stored | EEA |
Sendgrid | Azure Email service Provider for Scappman | First name, surname, email address | Every Admin and notification email address in the portal. | Access | US |
If you have any questions or concerns about our sub-processors or their handling of personal data, please contact us at [email protected] .
Please note that this list of sub-processors may be updated from time to time. We will provide notice of any material changes to this list on our website.
