List of sub-processors

This policy has been updated and will become effective on January 31, 2023. For existing customers, we are providing you with notice of these changes in advance, which will take effect on March 15, 2023. 
 
Our company is committed to protecting the personal data of our customers in compliance with the General Data Protection Regulation (GDPR). In order to provide our services, we may engage sub-processors to assist us in processing personal data on our behalf.

Scappman distinguishes 2 types of personal data:

  • Personal data for communication with Scappman.
  • Personal data in the Scappman portal.


Scappman works with partners that manage customers on the portal. Personal data of those customers is only accessible in the portal and will not be processed during communication with Scappman unless the partner communicates about them. 

The following is a list of our current sub-processors, along with their processing activity, Personal data types, Data activity, scope, and location.

Personal data related with communication with Scappman

Entity name
Processing activity
Personal data types
Scope
Data activity
Location
Microsoft
Cloud Service Provider, Email service Provider
First name, surname, email address, IP address
Every person that is communicating with Scappman or Patch my PC
Stored
US (Patch My PC), EEA (Scappman)
Zendesk
Ticketing system
First name, surname, email address
Every person that is mailing to support@scappman.com or creates a ticket for Scappman
Stored
EEA
Hubspot
CRM system
First name, surname, email address, Social media profile IDs/links
Every person that is communicating with Scappman (Sales, legal, IT,..)
Stored
Germany
Front
Customer communication platform
First name, surname, email address
Every person that is communicating with Scappman or Patch my PC
Stored
US
Method
First name, surname, email address, Social media profile IDs/links
Every person that is communicating with Scappman or Patch my PC
Stored
US
Calendly
Meeting scheduling system
First name, surname, email address
Every person that is booking meetings with Scappman or Patch my PC
Stored
US
Docusign
Digital contract management system
First name, surname, email address
Personal data from persons receiving or signing/consulting legal documents.
Stored
US
Tidio
Chat helpdesk tool
First name, surname, email address
Persons asking questions to our support team via chat.
Stored
EEA
Teamleader
CRM, invoicing system
First name, surname, email address
Personal data can be stored on billing information
Stored
EEA
Intuit
Accounting Software
First name, surname, email address
Personal data can be stored on billing information
Stored
US
Yuki
Accounting Software
First name, surname, email address
Personal data can be stored on billing information
Stored
EEA
Patch My PC LLC
Services & support
First name, surname, email address, Social media profile IDs/links
Every person that is communicating with Scappman or Patch my PC
Access
US

Personal data related with Scappman portal

Entity name
Processing activity
Personal data types
Scope
Data activity
Location
Microsoft
Cloud Service Provider for Scappman portal
First name, surname, email address, IP address
Every Admin that can sign in the Scappman portal.
Stored
EEA
Sendgrid
Azure Email service Provider for Scappman
First name, surname, email address
Every Admin and notification email address in the portal.
Access
US

If you have any questions or concerns about our sub-processors or their handling of personal data, please contact us at info@scappman.com .

Please note that this list of sub-processors may be updated from time to time. We will provide notice of any material changes to this list on our website.